Return Policy
At Funkjunkstuff, we want you to be happy with your order—but we understand there may be times when you need to return an item. Please read this Returns Policy carefully, and refer to our Terms & Conditions for full details.
Damaged Items in Transit
If any items arrive damaged, you must notify us within 48 hours of receipt. If damage is visible on delivery, please sign the courier’s delivery note as ‘damaged’.
Once the damaged goods are received and inspected at our warehouse, we will issue a replacement, credit note, or refund as appropriate, and reimburse reasonable return postage costs (provided the return has been agreed with us in advance).
"Reasonable" postage means using a standard, cost-effective service — for example, obtaining a quote through Royal Mail’s Tracking service. We are unable to cover the cost of premium or unnecessarily expensive postage services chosen at the customer’s discretion.
If you require immediate replacements before the original items are returned and processed, we can arrange this by invoicing you for the replacement items first.
Faulty Items
We offer a 30-day warranty on all items. Items returned under warranty must be sent back in their original packaging with all accessories and documentation.
- We inspect all returned items. If no fault is found by our team we will return the item to you and you will be liable for the return carriage costs.
Please note: All items reported as faulty must still be returned in a resellable condition and not have been worn by the customer
If you require immediate replacements, we will invoice you for them in advance.
Incorrect Items Received
If you receive an incorrect item, please let us know as soon as possible by emailing [email protected] with your order number and a brief description (or photos, if helpful).
We’ll arrange for the incorrect goods to be returned to us. Once received and inspected, we’ll dispatch the correct items.
If you require replacements urgently, we will invoice for the correct items upfront and issue a refund for the original items once they are returned and checked.
Changed Your Mind?
If you change your mind and wish to return any item, you must inform us within 48 hours of receipt.
- Items must be unused and in ‘as new’ condition
- Returns must be received within 7 calendar days of notifying us
- You are responsible for the return postage cost
- You must use a tracked delivery service if returning items yourself; we cannot refund items lost in transit without valid tracking
Return Address
The return address can be found on the shipping Label
To request a return, email us at [email protected] with your order number, reason for return, and photos if applicable. Our team will guide you through the next steps.
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